Messages
5/5/2021
3 : 54
The secret to growth in content marketing – this week on Inside Intercom
Stay strategic but make it fun. Hey there, Blogs, podcasts, ebooks, and videos are the bread and butter of content marketing. But to really stand out from the crowd, marketers need to experiment with
4/21/2021
3 : 54
Scaling support teams with ease – this week on Inside Intercom
Ops, we've done it again. Hey there, Dev ops, People ops, Marketing ops – you're probably familiar with these teams, but have you heard of CS ops, aka customer support operations? Like other
4/14/2021
4 : 4
Why “good enough” isn’t good enough – this week on Inside Intercom
How to provide high-quality support. Hey there, We've witnessed a dramatic shift in the way support teams work – and in customers' expectations of that support. More and more, customers are
4/7/2021
3 : 54
Who’s telling your story? – this week on Inside Intercom
Information is not knowledge. Hey there, With such an influx of information available these days, it can be hard to tell fact from fiction. And since most of us are too busy to verify every single
3/31/2021
2 : 34
Creating sustainable businesses – this week on Inside Intercom
If you want to go far, go together. Hey there, There's a grain of truth in the idea that happy employees lead to satisfied customers and vice versa. Let's be honest: speaking with an
3/24/2021
2 : 24
Unlocking success at scale – this week on Inside Intercom
Personalization powers modern support. Hey there, Personalized support experiences can make a million people feel like “one in a million” when interacting with a business. At Intercom, we're pretty
3/17/2021
2 : 24
Visibility matters – this week on Inside Intercom
You can't be what you can't see. Hey there, Many people have struggled with their work-life balance as our homes have become home offices. Yet, women have been disproportionately affected by
3/10/2021
2 : 24
Changing the conversation – this week on Inside Intercom
...with conversational support. Hey there, “Any news?” feels like a loaded question for the times we're living in, and this last year has driven home our need for meaningful conversation and
2/24/2021
2 : 24
Technology is not a strategy – this week on Inside Intercom
But it definitely helps. Hey there, It's easy to get tangled up in technology – have you ever discovered multiple apps on your phone that essentially do the same thing but in ever-so-slightly
2/17/2021
2 : 24
Steal like a designer – this week on Inside Intercom
It's not what you think. Hey there, Creativity is a nebulous landscape, one that has been the subject of discussion for centuries. With so much conceptual and visual input in our daily lives – both
2/10/2021
2 : 24
Clarity over vision – this week on Inside Intercom
Demystifying customer support with data. Hey there, Has anyone ever told you that you should focus on what you can do, not what you can't? In our recent podcast, we spoke with Norman Crowley, CEO
1/20/2021
2 : 24
Let’s get conversational - this week on Inside Intercom
The next step in the evolution of communication. Hey there, Good communication is at the heart of great relationships. We all know how enjoyable it is to talk to someone who “gets us.” So it's no
12/23/2020
2 : 54
See ya 2020 – this week on Inside Intercom
The best of Intercom handpicked by our staff. Hey there, Needless to say, it's been a tough year for us all, so this week we're taking a moment to celebrate the wins of 2020, and we hope you do
12/16/2020
2 : 24
How do you deliver value at scale? – this week on Inside Intercom
Solving the equation of customer success. Hey there, Have you ever heard of the idea that if you live your values, everything else will fall into place? It's a wonderfully simple concept, yet
12/9/2020
2 : 24
Defining the metrics that matter – this week on Inside Intercom
You can't improve what you don't measure. Hey there, You'll often find that a positive customer experience is a two-way street; happy teams make happy customers, and vice versa. Think back
12/4/2020
3 : 10
Everybody loves a bargain – this week on Inside Intercom
Why the holiday season is make-or-break for retailers. Hey there, With Black Friday and Cyber Monday essentially merged this year into one long Cyber Week, we saw strained servers replace the
11/25/2020
2 : 24
Why support leaders love automation
This week on Inside Intercom – The automation trends to try now. Hey there, Automation has come a long way since the days of “Hello, <First Name>”. Now, automation is personal, sophisticated, and
11/18/2020
2 : 24
Creating little rituals – this week on Inside Intercom
Exploring the changing face of consumer habits. Hey there, If passing away the hours in your home has led to some unpredictable purchases, you're not alone. Spurred on by the pandemic, many
11/13/2020
6 : 47
Looking to the future – this week on Inside Intercom
The conversation is changing – and support is changing too. Hey there, As a young singer-songwriter once said, “The times, they are a-changin'.” And with 2020 drawing to a close (at last), we'
11/3/2020
16 : 54
Need a distraction? – this week on Inside Intercom
Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation. Hey there, With the US electorate going to the polls right now, there is a lot to be preoccupied with. So if you'